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VP of Customer Success

incident.io

ExecutiveSan Francisco, CA, USA

Ready to shape a global customer success team?

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About incident.io

Incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies.

What you'd do

Own global GRR and NRR metrics
Architect segment-specific success motions
Build a world-class account health system
Lead and develop a global CS team

What they're looking for

3rd-line customer success leadership
Proven track record in B2B software
Experience with technical buyer personas
Strong command of account health scoring