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Solutions Architect - Salesforce

Decagon

Staff+On-siteSan Francisco

Ready to shape the future of customer experiences?

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About Decagon

Decagon is the leading conversational AI platform empowering brands to deliver concierge customer experiences.

What you'd do

Partner with Sales and Customer Success to design Salesforce solutions
Lead technical conversations on Salesforce capabilities
Architect ticketing and case management solutions
Design integrations between Salesforce and external systems using APIs

What they're looking for

8–12+ years in technical CRM architecture or enterprise SaaS
Expertise with Salesforce Service Cloud
Experience integrating Salesforce with external systems
Ability to engage diverse stakeholders and translate complex

Perks

Take what you need vacation policy
Medical, Dental, and Vision benefits
Retirement Plan options (e.g., 401K)