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Chinese Merchant Support Team Leader

Xendit

Mid levelKuala Lumpur, Malaysia

Lead a team while helping customers solve their payment puzzles!

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What you'd do

Leading a team of 3-5 people
Interact with customers through WeChat and Email
Solve customer issues with empathy
Identify changes to scale up operations

What they're looking for

3-4 years in Customer/Merchant Operations
Bachelor’s in Engineering, Management, Finance, or similar
Fluent in English and Mandarin
Experience with ticket management tools