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Product Support Manager

Notion

SeniorOn-siteHyderabad, Telangana, India

Lead a team and shape customer experience at Notion!

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About Notion

Notion is the collaborative AI workspace where teams and agents think together.

What you'd do

Lead a team of Product Support Specialists
Collaborate with leadership to ensure cohesive support operations
Drive resolution for executive product escalations
Analyze data for continuous improvement and report on KPIs

What they're looking for

8+ years in product support at a software company
3+ years managing a product support team
Strong data reporting and analytics skills
Technical support foundations, including log reading and API