Senior Technical Support Engineer

About Cyera

Cyera helps enterprises adopt AI securely by providing essential data security solutions.

What you'd do

• Communicate with customers to provide a positive support experience
• Manage complex investigations while updating customers
• Troubleshoot complex product behavior
• Document findings and drive timely outcomes across teams

What they're looking for

• 3+ years in technical support or similar roles
• Strong troubleshooting skills for complex issues
• Experience with ticketing tools like Zendesk or Jira
• Knowledge of cloud platforms and data security

Perks

• Competitive salary
• Unlimited PTO
• Paid holidays and sick time