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Head of Support

Plaid

$125k–$223kExecutiveRemoteUnited States

Lead the support team for a fintech giant!

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About Plaid

Plaid connects financial accounts to apps for better financial living.

What you'd do

Own global support strategy and SLAs
Unite customer and consumer support teams
Lead and coach managers across regions
Manage critical incidents and escalations tone teams with Product and

What they're looking for

10+ years in technical/customer support
5+ years leading managers in B2B SaaS
3+ years running global support operations
Experience in fintech or developer platforms