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WFM Team Lead

Wise

Seniorsão paulo, state of são paulo, brazil

Ready to lead a global team in optimizing workflows?

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About Wise

Wise is a global technology company, building the best way to move and manage the world’s money.

What you'd do

Support and develop the WFM team
Set scheduling strategies for 3 months and intraday for 2 weeks
Identify process improvement opportunities
Optimize forecasts and coverage to meet SLAs and efficiency goals

What they're looking for

At least 3 years of experience leading teams
2 years in a Workforce Management role
Advanced Excel skills
Experience with BI tools like Looker