Escalation Engineer
Netskope
SeniorBengaluru, Karnataka, India
Be the go-to person for customer support at a leading tech company.
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About Netskope
Netskope secures and accelerates cloud, data, and AI in real time, everywhere.
What you'd do
- Work with a world-class enterprise technical support team
- Drive escalated support issues
- Manage critical incident response tasks
- Collaborate with support managers and engineering teams
What they're looking for
- 7+ years experience in enterprise customer support
- Strong networking knowledge
- Experience with network security technologies
- Troubleshooting expertise with common tools and protocols