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Slack Proactive Monitoring Engineer

Airkit

Mid levelIndianapolis, IN, USA

Keep Slack running smoothly for everyone!

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About Airkit

Airkit specializes in platform engineering and customer success.

What you'd do

Continuously monitor performance metrics
Identify patterns in alerts before customers
Execute proactive outreach to affected users
Drive remediation of detected issues

What they're looking for

2+ years in technical support or SRE
Experience with monitoring tools
Understand SaaS architecture and APIs
Strong communication skills