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Slack Proactive Monitoring Engineer

Airkit

Mid levelIndianapolis, IN, USA

Ever thought about keeping Slack running smoothly before users even fl

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About Airkit

Airkit operates at the intersection of platform engineering and customer success.

What you'd do

Monitor dashboards and alerting systems continuously
Triage alerts to identify patterns
Monitor platform health dashboards
Identify customers affected by service issues and coordinate outreach

What they're looking for

2+ years in technical support or site reliability
Experience with monitoring tools like Grafana or Splunk
Strong understanding of cloud-based SaaS architecture
Excellent communication skills

Perks

Time off programs
Medical, dental, and vision
Mental health support