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Technical Support Engineer

Plaid

Mid levelUnited States

Join a team dedicated to financial empowerment.

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About Plaid

Plaid powers the tools millions rely on for financial management.

What you'd do

Respond to 10-12 customer tickets daily
Troubleshoot issues with internal tools
Collaborate on process improvements
Assist with customer escalations

What they're looking for

2+ years in a customer-facing role
Experience with REST APIs and SQL
Knowledge of ticketing systems
Strong written and verbal communication