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Product Support Engineer - APAC

Island

Mid levelOn-siteSydney, NSW, Australia

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About Island

Island brings security and simplicity to enterprise work.

What you'd do

Support enterprise customers via email, chat
Understand product integration with clients
Collaborate with dev and QA to resolve issues
Document solutions for internal knowledge

What they're looking for

5+ years in support roles
Experience troubleshooting complex issues
Knowledge of network and security devices
Familiarity with OS systems: Windows, Mac, &&