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Head of Customer Success

Pylon

ExecutiveOn-siteSan Francisco, CA, USA

Ready to lead a thriving customer success team?

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About Pylon

Pylon is an agentic support platform for B2B companies.

What you'd do

Own NRR, GRR, and churn metrics
Drive customer migration to agentic support
Scale the team across three offices
Represent Pylon in the CS community

What they're looking for

5+ years in customer success
Experience managing 15+ in CS org
Track record of exceeding NRR targets
Willing to work in San Francisco