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Technical Support Engineer (L1/Frontline Support), APAC

Databento

Entry levelRemoteRemote / Hong Kong / Shanghai / Singapore / Beijing / Seoul / Tokyo / Kuala Lumpur

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About Databento

Databento is a market data provider for finance and fintech.

What you'd do

Resolve common API usage issues
Escalate complex problems to senior support
Improve FAQs and onboarding materials
Write technical content like tutorials

What they're looking for

2 years in technical support or QA
Familiarity with financial trading data
Working proficiency in Python
Experience with troubleshooting tools