scout22 › Jobs › Dialpad › Customer Support Representative, Tier 1

Customer Support Representative, Tier 1

Dialpad

Mid levelRemoteTokyo, Japan

Ready to dive into customer support with AI tools?

Apply in one tap on the scout22 app — your details fill themselves in on every application Apply on Dialpad's website fill out every field yourself, every time

Already have scout22? Open this job in the app

About Dialpad

Dialpad is the AI-native business communications platform.

What you'd do

Respond to customer inquiries across multiple channels
Troubleshoot and resolve issues for customers
Engage customers to understand their problems
Provide timely customer feedback

What they're looking for

Minimum of 3 years in customer support
Experience with telecommunication or SaaS providers
Proficiency in Windows/Mac OS
Good written and verbal communication

Perks

Work at the center of AI transformation
Build agentic AI products
Join a supportive team culture