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Student Success Manager

Inspira Futures

Mid levelOn-siteNew York, NY, USA

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About Inspira Futures

Inspira Education Group democratizes access to high-quality coaching for students worldwide.

What you'd do

Lead customer escalations and ensure consistent issue resolution
Develop SOPs to improve quality and reduce refunds
Architect new processes for counselor performance
Collaborate across teams for new product launches

What they're looking for

3–7 years in operations or customer success
Experience with escalations and collaboration
Familiarity with CRMs like HubSpot or Salesforce

Perks

Health, dental, and vision insurance
Flexible PTO and paid holidays
401(k) with company match