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Sr. Product Escalation Manager

Illumio

SeniorOn-siteSunnyvale, CA, USA

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About Illumio

Illumio is the leader in ransomware and breach containment.

What you'd do

Own the Escalation Lifecycle
Lead cross-functional meetings
Manage executive updates
Oversee Root Cause Analysis programs

What they're looking for

7+ years in Technical Support or similar fields
Experience managing enterprise customer escalations
Strong understanding of SaaS and cloud platforms
Exceptional communication and presentation skills