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Sr. Product Escalation Manager

Illumio

SeniorOn-siteSunnyvale, CA, USA

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About Illumio

Illumio leads in ransomware and breach containment.

What you'd do

Coordinate all customer escalations
Lead cross-functional resolution meetings
Manage Root Cause Analysis programs

What they're looking for

7+ years in technical support or escalation
Strong understanding of SaaS and cloud
Exceptional communication skills