Voice of the Customer Program Manager

About Figma

Figma helps teams bring ideas to life through its design platform.

What you'd do

• Own the rhythm of VOC reporting
• Surface and prioritize customer pain points
• Monitor customer sentiment pre and post-launch
• Set data-backed goals with teams and track progress

What they're looking for

• Experience building and running a VOC program
• Background in a customer-facing function (Support preferred)
• Strong analytical and communication skills

Perks

• Health, dental & vision benefits
• Retirement with company contribution
• Generous PTO and company recharge days