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Senior Technical Success Manager

New Relic

SeniorHybridTokyo, Japan

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About New Relic

New Relic builds an intelligent platform for observability in complex systems.

What you'd do

Guide onboarding and continuous customer success
Provide technical leadership on New Relic products
Support training for performance issue resolution
Identify and mitigate service cancellation risks

What they're looking for

7+ years in IT professional services or customer success
Experience with system troubleshooting in live environments
Proficient in communication and coaching