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Workforce Management Analyst, Customer Care

Judi Health

$76k–$95kMid levelHybridColorado, USA

Manage a team’s resources to boost customer care.

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About Judi Health

Judi Health provides benefit administration solutions through its Unified Claims Processing™ architecture.

What you'd do

Develop strategies with Call Center team
Manage queue and schedule adherence
Optimize staffing levels during shifts
Track training opportunities scheduling

What they're looking for

5+ years in a call center role
Experience in workforce management
Strong Excel skills for data analysis
Knowledge of call center operations