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Head of Customer Support

Obsidian Security

ExecutiveRemoteUS Remote (East/Central)

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About Obsidian Security

Obsidian Security is the leading SaaS security platform, protecting over 200 global organizations from threats.

What you'd do

Own the support operating model and redesign it
Design and improve agentic support systems
Build knowledge and data infrastructure
Define metrics for success like CSAT and resolution rates

What they're looking for

Track record of operationalizing automation in support
Strong systems and engineering orientation
Experience supporting a technical B2B SaaS product
Fluency in support economics and metrics

Perks

Competitive compensation with equity
Comprehensive healthcare and vision coverage
Flexible paid time off and holidays