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Technical Support Specialist - German Speaking UK Remote

Synthesia

Mid levelRemoteRemote

Ready to dive into tech support with a twist?

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About Synthesia

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100.

What you'd do

Investigate and troubleshoot complex technical issues
Apply fixes and configuration changes
Escalate issues with clear diagnostic details
Reproduce reported issues to identify root causes

What they're looking for

Minimum 5 years of experience in technical support
Strong troubleshooting and problem-solving skills
Confident communicator with clear verbal and written skills
Experience with SaaS platform support

Perks

Competitive salary + stock options
Paid parental leave
25 days of annual leave + public holidays + paid s