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Technical Support Engineer

Lacework

Mid levelMexico City, Mexico

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About Lacework

Fortinet secures enterprises globally with seamless protection.

What you'd do

Manage customer communications
Provide customer education
Submit KB articles monthly
Work with L3 support for solutions

What they're looking for

Understanding of TCP/IP
Previous call center experience
Certifications from SANS or (ISC) 2
Must be able to learn Portuguese