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Customer Experience Associate, Resolutions Desk

Robinhood

Entry levelOn-siteWestlake, OH, USA

Be the go-to for solving customer queries!

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About Robinhood

Robinhood's mission is to democratize finance for all.

What you'd do

Answer questions from CX agents
Handle escalations and straightforward cases
Teach agents to tackle similar issues
Log and track interactions accurately

What they're looking for

Customer-facing experience a plus
Strong verbal and written skills
Ability to handle live escalations
Empathetic communication style