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AI Product Support Lead

Wonderschool

SeniorOn-siteSan Francisco

Want to shape AI-driven support systems?

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About Wonderschool

Wonderschool builds software and AI systems for the childcare industry.

What you'd do

Handle customer tickets in Zendesk
Own SLAs and ensure they’re met
Build AI-powered support workflows
Lead a small support team effectively

What they're looking for

3+ years in support or similar role
Experience with AI in support
Strong communication skills
Ability to work under tight SLAs