AI Product Support Lead

About Wonderschool

Wonderschool builds software and AI systems for the childcare industry.

What you'd do

• Handle tickets and phone support directly in Zendesk
• Own aggressive SLAs and ensure compliance
• Monitor AI agents and address surfaced needs
• Turn support volume into product requirements

What they're looking for

• Experience with AI in support functions
• Strong product instincts
• Comfortable communicating directly with users

Perks

• Market salary with equity
• Benefits package