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Technical Premium Support Specialist

Nexthink

Mid levelHybridBengaluru, Karnataka, India

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About Nexthink

Nexthink is the leader in digital employee experience management software.

What you'd do

Handle Level 1 and 2 support tickets
Ensure timely resolution of issues
Perform troubleshooting and log analysis
Maintain and enhance the knowledge base

What they're looking for

Minimum 5 years in technical support
Strong customer service orientation
Proven problem-solving skills
Knowledge of Windows and Mac OS