Senior Director, Customer Success

About Axion

Axion transforms product quality and customer satisfaction in manufacturing with AI-powered solutions.

What you'd do

• Build and lead a customer success team
• Define customer success processes
• Act as an escalation point for at-risk accounts
• Synthesize customer feedback for internal teams

What they're looking for

• 8+ years in customer success or post-sale roles
• 2+ years in a leadership role
• Proven track record in enterprise accounts
• Experience building a customer success function

Perks

• Work with cutting-edge AI technology
• Collaborative team culture
• Generous time off