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Senior Director, Customer Success

Axion

ExecutiveNew York, NY

Ready to reshape customer success in manufacturing?

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About Axion

Axion transforms product quality and customer satisfaction in manufacturing with an AI-powered platform.

What you'd do

Build and lead a customer success team
Define onboarding frameworks and health score
Resolve issues for at-risk accounts
Synthesize customer feedback into actions

What they're looking for

8+ years in customer success or SaaS
Proven track record in enterprise accounts
Experience in scaling a customer success team
Strong analytical skills for customer health