Enterprise Support Engineer

About PlanetScale

PlanetScale is reinventing the database space with its platform offering both Postgres and Vitess clusters.

What you'd do

• Handle support requests from enterprise customers
• Become a subject-matter expert for customers
• Identify product gaps and escalate
• Participate in on-call rotations for high-priority issues

What they're looking for

• Experience supporting production databases and applications
• Knowledge of database internals and performance tuning for +
• Working knowledge of Kubernetes
• Strong communication skills with customers