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Global Head of Customer Happiness - Mexico City (Hybrid)

Clara

ExecutiveHybridMexico City, Mexico

Lead the charge in customer happiness!

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About Clara

Clara is the leading platform in Latin America for companies to execute and manage every payment operation.

What you'd do

Lead local Customer Happiness teams
Define global Customer Happiness strategy
Own key metrics like NPS and CSAT
Optimize processes across countries

What they're looking for

8+ years in Customer Support or Experience
Experience leading leaders across markets
Strong analytical and data-driven skills
Proficient with customer service platforms