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Technical Support Engineer (L1/Frontline Support)

Databento

Entry levelRemoteRemote / Boston / Salt Lake City / San Francisco / New York

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About Databento

Databento is a next-gen market data provider for finance and fintech.

What you'd do

Resolve common customer issues related to API, onboarding, and billing
Escalate complex issues with detailed context
Improve documentation and FAQs based on recurring questions
Write helpful technical content like tutorials and guides

What they're looking for

2 years of experience in technical support, QA, or similar
Proficiency in Python
Familiarity with financial trading or market data