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Technical Support Engineer (L1/Frontline Support)

Databento

Entry levelRemoteRemote / Boston / Salt Lake City / San Francisco / New York

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About Databento

Databento is a next-gen market data provider for finance.

What you'd do

Act as first point of contact for support
Escalate complex issues to senior support
Identify and document recurring questions
Write technical content like guides

What they're looking for

2 years in technical support or QA
Familiarity with financial trading
Proficiency in Python
Experience with troubleshooting tools