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Quality Assurance Specialist, CS Operations

Vinted

Mid levelHybridLithuania

Help shape the future of customer support!

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About Vinted

Vinted connects millions to buy and sell second-hand items.

What you'd do

Conduct quality audits on support agents
Analyze performance metrics for improvements
Collaborate with partners on compliance
Provide feedback and reports to teams

What they're looking for

Experience in customer support quality assurance
Strong analytical skills
Excellent communication abilities
Familiarity with quality management tools

Perks

25 days of vacation
Home office support
Private health insurance