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Senior Manager, Care Operations

evermore

SeniorRemoteRemote

Ready to redefine customer care with AI?

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About evermore

evermore connects people to essential products and services for healthier lives.

What you'd do

Designing and optimizing the Care operating model
Leading cross-functional program teams
Driving AI agent improvements and integration
Establishing vendor strategy and relationships

What they're looking for

7–10 years in care operations or contact center
Experience deploying AI in customer support environments
Understanding of multi-vendor BPO management
Strong analytics orientation

Perks

Competitive salary and equity options
Comprehensive medical, dental, and vision coverage
Discretionary PTO and paid holidays