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Support Account Manager

Workato

Mid levelalabang, muntinlupa, metro manila, philippines

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About Workato

Workato delivers a platform to unify data and processes for enterprises.

What you'd do

Track response and resolution metrics
Run regular support business reviews
Orchestrate escalations across teams
Identify and drive root cause for issues

What they're looking for

4-6 years in enterprise technical support
Experience managing high-severity escalations
Strong written communication skills
Technical fluency in integrations and APIs