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Lead Premium Support Engineer

Webroot

SeniorCluj-Napoca, Romania

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About Webroot

OpenText is a global leader in information management.

What you'd do

Act as a single point of contact for technical support cases
Develop an understanding of customers’ software environments
Build strong relationships with customer technical teams
Provide reactive and proactive support to improve performance

What they're looking for

Windows and/or Linux administration
Networking knowledge: TCP/IP, Firewalls, Proxy servers
Basic understanding of databases and web technologies
Experience in customer support environment