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SME, Support Systems Specialist

Scale AI

Mid levelRemoteIndia

Ready to shape the foundations of support systems?

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About Scale AI

Scale develops reliable AI systems for important decisions.

What you'd do

Design and maintain routing logic
Build and manage the support agent skills framework
Monitor and optimize queue health
Troubleshoot system issues with Engineering or vendors

What they're looking for

Experience administering Zendesk or similar support CRM
Strong systems-thinking and analytical mindset
Attention to detail