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SME, Support Systems Specialist

Scale AI

Mid levelRemoteIndia

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About Scale AI

Scale builds reliable AI systems for important decisions.

What you'd do

Design routing logic for ticket distribution
Build and manage support skills framework
Optimize queue health and ticket assignment
Collaborate on improving system workflows

What they're looking for

Administered Zendesk or similar CRM
Experience in high-volume routing logic
Strong analytical mindset required
High attention to detail