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Customer Experience Strategy & Operations Lead

Notion

$230k–$260kSeniorOn-siteSan Francisco, CA, USA

Lead the way in customer support innovation.

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About Notion

Notion is the collaborative AI workspace where teams and agents think together.

What you'd do

Design & execute the customer support strategy
Refine and track key performance metrics
Build a robust forecasting and analytics process
Help project manage enhancements to tech stack for CX

What they're looking for

8+ years in customer support and success strategy
3+ years of people leadership experience
Strong project management skills
Experience with AI-first approaches