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Team Lead - Technical Support Engineer US

Aidoc

SeniorRemoteUnited States

Lead the charge in tech support for healthcare AI!

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About Aidoc

Aidoc is the market leader in healthcare AI and supports nearly 50 million patients each year.

What you'd do

Lead a team of Technical Support Engineers
Drive root-cause analysis for critical incidents
Establish technical standards for case handling
Manage team performance against KPIs

What they're looking for

7+ years in enterprise software or cloud-native SaaS
3+ years managing technical support teams
Hands-on experience as a Support Engineer or similar
Proven track record in KPI management

Perks

Medical, dental, and vision benefits
Stock options for employees
Flexible time off without accrual limits