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Senior Software Engineer, Backend (AI Agent Integrations)

Cresta

SeniorRemoteCanada (Remote)

Build the future of AI-driven customer support.

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About Cresta

Cresta’s unified AI platform enhances customer conversations.

What you'd do

Integrate AI Agents with CCaaS platforms
Manage real-time conversation state
Implement AI-to-human handoffs
Develop secure CCaaS API integrations

What they're looking for

Bachelor’s in Computer Science or related
5+ years in building scalable backend systems
Experience with robust API design
Solid understanding of distributed systems