Support Specialist, Subscriptions & Billing

About Windsurf

Cognition is an applied AI lab building end-to-end software agents.

What you'd do

• Own subscription and billing issues from response to resolution.
• Provide clear, empathetic communication for sensitive billing matters.
• Triage and escalate issues to internal teams as needed.
• Partner with Finance on invoicing and refunds handling. Track escal...

What they're looking for

• 2+ years in customer support or similar role.
• Familiarity with subscription billing platforms like Stripe.
• Excellent written communication skills. Strong attention to
• organizational skills, and detail-oriented. Ability to tri