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Customer Success Manager

Basis

Mid levelOn-siteNew York, NY, USA

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About Basis

Basis builds real agents that do real work in the real economy.

What you'd do

Drive adoption, expansion, and renewal
Run customer relationships from onboarding to renewal
Contribute to account health metrics and renewal processes
Partner with teams on customer handoff and growth opportunities

What they're looking for

Experience in enterprise customer relationships
Direct ownership of a renewal and expansion number
Track record of driving adoption and retention

Perks

Unlimited PTO + 12 paid company holidays
Daily meal stipends and a fully stocked kitchen
$300 toward your custom desk setup