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Director of Global Support

Awardco

Executivelindon, ut, usa

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About Awardco

Awardco reimagines the workplace to be more rewarding and fun for everyone.

What you'd do

Define the roadmap for AI-augmented support
Govern AI support agents and their performance
Scale a global support team across regions
Optimize support workflows in Salesforce Service Cloud

What they're looking for

4+ years leading customer support organizations
Proven track record in AI-augmented support transformations
Demonstrated success scaling support teams globally
Hands-on experience automating support workflows