Director, Customer Success Management

About Airkit

Airkit helps companies optimize customer engagement and operational efficiency through Salesforce.

What you'd do

• Oversee the CSM team and their delivery of Success Plans
• Align customer needs with strategic objectives
• Analyze market intelligence and customer feedback
• Manage and coach a diverse team of CSMs

What they're looking for

• 10+ years in Customer Success or related fields
• 3–5 years of leadership experience
• Strong knowledge of Salesforce products
• Proven ability to manage customer portfolios

Perks

• Time off programs
• Medical, dental, and vision benefits
• 401(k) with employee stock purchase program