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Associate Team Lead, Customer Success

Taxfix

SeniorOn-siteMadrid, Spain

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About Taxfix

Taxfix enables anyone to file their taxes confidently using their app.

What you'd do

Lead team performance and priorities
Handle complex customer escalations
Track service metrics and provide feedback
Collaborate with product and marketing teams

What they're looking for

Fluent in Spanish and English
1-2 years in customer service management
Experience with tools like Zendesk
Strong analytical and problem-solving skills