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WFM Resource Management & Analytics

Gusto

$105k–$129kMid levelOn-siteScottsdale, AZ, USA

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About Gusto

Gusto helps small businesses with payroll, benefits, and HR.

What you'd do

Manage multi-department schedules
Interpret performance signals for staffing
Facilitate performance reviews with leaders
Design and improve WFM automation

What they're looking for

7-8+ years in contact center WFM
AI fluency in a WFM context
Strong analytical and data skills
Experience with WFM platforms