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Business Systems Analyst

Figma

$105k–$245kMid levelRemoteCalifornia, USA

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About Figma

Figma helps teams bring ideas to life through design tools.

What you'd do

Optimize workflows and automations
Lead improvements to ticket classification
Administer Decagon integration with Zendesk
Evaluate agent-facing AI capabilities

What they're looking for

3+ years as a Zendesk admin
Deep experience with Zendesk and Decagon
Strong communication and teamwork skills
Ability to manage system changes