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Operational Transformation (Utilizing Generative AI and Building Business Processes) - Fashion Business Department(Rakuten Fashion) (C&M)

Rakuten

Mid levelTokyo, Japan

Lead a shift in fashion e-commerce with AI!

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About Rakuten

Rakuten operates over 70 services across e-commerce and fintech.

What you'd do

Oversee customer support operations
Implement AI-driven productivity improvements
Enhance service quality based on customer VOC
Manage organizational structure and teams

What they're looking for

Experience in operational management
Ability to analyze KPIs and drive initiatives
Collaboration with departments and partners
Experience in e-commerce and apparel