Scout22 › Jobs › Signal Sciences › Customer Support Engineer

Customer Support Engineer

Signal Sciences

$91k–$109kEntry levelHybridIllinois, USA

Get ready to solve intriguing tech problems!

Apply in one tap on the scout22 app — your details fill themselves in on every application Apply on Signal Sciences's website fill out every field yourself, every time

Already have scout22? Open this job in the app

About Signal Sciences

Fastly’s edge cloud platform enables amazing digital experiences.

What you'd do

Troubleshoot customer configurations
Guide users through Control Panel
Assess issues and escalate when needed
Monitor metrics during live events

What they're looking for

2-4 years in a technical support role
Strong understanding of HTTP/S and DNS
Basic programming knowledge in any language
Excellent written communication skills