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Director, Customer Success

Avoca Ai

$220k–$280kExecutiveOn-siteNew York, NY, USA

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About Avoca Ai

Avoca transforms how home service companies connect with customers using AI-powered conversational agents.

What you'd do

Hire and develop Technical Account Managers
Create strategies for customer retention
Set performance standards and coaching rhythms
Serve as senior escalation point with clients

What they're looking for

8-12+ years in customer success
5+ years in a management role
Experience in high-growth B2B SaaS environments
Strong technical instincts

Perks

Comprehensive medical, dental, and vision
Flexible PTO plus U.S. federal holidays
Daily in-office lunch through Parkday