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Associate Manager, CX Workforce Operations

Warby Parker

Mid levelNashville, TN, USA

Level up customer experience at Warby Parker!

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About Warby Parker

Warby Parker designs and sells eyewear.

What you'd do

Support partner performance governance
Evaluate partner workflows and training
Produce performance metric reports
Define CRM routing rules and logic

What they're looking for

3+ years in customer service operations
Experience with workforce management and CRM platforms
Strong analytical skills