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Technical Escalation Engineer

Stacks

$95k–$140kMid levelOn-siteToronto, ON, Canada

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About Stacks

Pigment is the AI-powered business planning platform built for agility and scale.

What you'd do

Monitor and prevent issues in the Pigment platform
Propose improvements to enhance customer satisfaction
communicate technical concepts to non-technical teams
Ensure production events are addressed promptly

What they're looking for

5+ years in L3 technical support or incident management
Comfortable with code or technical concepts
Experience in building data models