Client Support Specialist

About Arch

Arch automates the management of private investments.

What you'd do

• Respond to client inquiries via email and instant message
• Serve as escalation point for complex client issues
• Ensure client satisfaction and timely resolutions
• Investigate user-reported issues with Engineering team

What they're looking for

• 2-5 years in a client-facing or support role
• Experience in a senior support capacity
• Excellent communication skills
• Product-focused mindset

Perks

• Strong team dynamics
• High impact work from day one
• Strong product market fit and low churn rates